Tree Maid’s 100% Satisfaction Promise
What Our Satisfaction Promise Means
At Tree Maid, we guarantee that every client is completely satisfied with our high-quality tree care services.
If you are not fully satisfied with the quality of our work, we will review your concerns and take appropriate actions.
You can notify us within 48 hours of job completion, provide photos and a brief description of the issue, and contact us directly.
If we determine that corrective work is necessary, we will revisit the property or perform additional work as needed.
If we determine that corrective work is necessary, we will revisit the property or perform additional work as needed.
Tree Maid Cancellation Policy
Tree Maid values your time and ours.
To provide efficient scheduling and high-quality service for all clients, we require advance notice for any appointment changes.
- Appointments may be cancelled or rescheduled up to 24 hours in advance at no charge.
- Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
- Same-day cancellations or no-shows may result in a service charge to cover crew scheduling and operational costs.
- Cancellation fees, if applied, are determined based on job type, crew size, and scheduling impact.
In these cases, no cancellation fees will apply. Tree Maid reserves the right to reschedule appointments due to:
- Unsafe weather conditions
- Equipment or access limitations
- Situations that may compromise safety or quality
Our crews operate on tight schedules and dedicated routes. Late cancellations prevent us from rebooking time slots and directly impact our ability to serve other clients.
This policy allows us to maintain fair pricing, efficient operations, and reliable service.
Tree Maid Free Assessment Policy
Tree Maid offers complimentary on-site assessments for clients who are genuinely considering professional tree services.
They are designed to support serious projects — not to replace paid consulting or provide second opinions on work performed by other contractors.
These assessments include:
- Site inspection
- Professional recommendations
- Safety and access evaluation
- Scope-of-work discussion
- Free assessments are provided when:
- The property owner is actively considering Tree Maid for the work
- The project falls within our service scope
- The visit is intended for quoting potential Tree Maid services
If a consultation fee applies, it will be disclosed in advance. Tree Maid reserves the right to charge an Assessment & Consultation Fee in cases such as:
- Requests solely to evaluate or critique another contractor’s work
- Second-opinion inspections for insurance, legal, or dispute purposes
- Situations where no intent to hire Tree Maid exists
- Complex diagnostic or advisory-only visits
- Repeated estimates without proceeding with service
If a paid assessment is required and the client proceeds with Tree Maid for the work, the consultation fee may be credited toward the final service invoice. This ensures serious clients are not penalized, while protecting our team’s time and resources.
Tree Maid reserves the right to:
- Decline complimentary assessments
- Request photos or details before scheduling
- Offer virtual estimates when appropriate
- Prioritize projects based on scope, location, and availability
This allows us to focus our resources on clients who are aligned with our services and standards.
This is a real professional service — not a generic quote form.
Our assessment process involves:
- Trained professionals
- Specialized equipment
- Travel time and fuel
- Safety evaluations
- Expert recommendations
By being selective, we maintain:
- High service quality
- Fair pricing
- Reliable scheduling
- Respect for our clients and our crew
Tree Maid Privacy Policy
This Privacy Policy explains how Treemaid (“we” or “us”) collects, uses, discloses, and protects the personal information of visitors and users (“you” or “users”) of the treemaid.com website (the “Website”). We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing or using our Website, you consent to the practices described in this Privacy Policy.
Information Collection:
1.1 Personal Information: We may collect personal information such as your name, email address, contact number, and other relevant information when you voluntarily provide it to us through our Website. This information is collected when you subscribe to our newsletter, fill out contact forms, request services, or communicate with us through the provided channels.
1.2 Usage Data: We may collect non-personal information about your interactions with our Website automatically. This includes your IP address, browser type, device information, and browsing patterns. This information helps us analyze and improve the performance and functionality of our Website.
Use of Information
2.1 Personal Information: We may use the personal information we collect to:
– Provide the services and information requested by you.
– Respond to your inquiries and communicate with you.
– Send periodic newsletters and promotional materials, with your consent.
– Improve our Website and enhance user experience.
Protect our legal rights and prevent fraudulent activities.
Comply with applicable laws and regulations.
2.2 Usage Data: We may use usage data to analyze trends, track user activities, and gather demographic information to improve our Website’s content and functionality. This information is anonymous and does not personally identify you.
Information Sharing
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as hosting providers, email service providers, and analytics platforms. These service providers are obligated to keep your information secure and confidential and are prohibited from using it for any other purpose.
3.2 Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or defend against potential legal claims.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and provide options regarding your personal information.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Links to Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page and indicate the date of the last revision. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at trim@treemaid.com. We will strive to respond to your inquiries in a timely manner.
By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
